+91 87794 45970 sales@scubeindustries.com
Mon - Sat: 9:00 AM - 6:00 PM ATC-65, T.T.C MIDC AREA, MAHAPE, NAVI MUMBAI - 400710

COMMITMENT TO QUALITY

We are committed to understanding and meeting customer requirements to ensure satisfaction and trust, while maintaining full compliance with API Q1 and applicable industry standards. Through continual improvement of our Quality Management System, regular reviews, risk assessments, and corrective actions, we enhance effectiveness and reliability. We empower our employees by providing training and fostering competence, enabling them to actively contribute to achieving quality objectives. By identifying, evaluating, and mitigating risks, we safeguard product quality and delivery. We collaborate closely with suppliers to ensure quality inputs and services, and our leadership is dedicated to providing resources, accountability, and cultivating a culture of quality throughout the organization.

OUR QUALITY OBJECTIVES

Customer Satisfaction

Achieve ≥95% customer satisfaction rating on delivered products and services.
Resolve customer complaints within 10 business days.

Compliance & Conformance

Maintain 100% compliance with API Q1 and applicable regulatory requirements.
Zero non-conformities in external audits annually.

Continual Improvement

Implement at least 3 improvement projects per year based on risk assessment and performance data.
Reduce corrective actions recurrence rate by 20% year-over-year.

Competence & Training

Ensure 100% of employees receive annual training relevant to their roles.
Achieve ≥90% competency score in post-training evaluations.

Risk Management

Identify and mitigate all high-risk items in product realization processes before release.
Conduct quarterly risk reviews with documented outcomes.

Supplier Quality

Ensure ≥95% of suppliers meet approved quality standards.
Conduct supplier audits annually with corrective actions closed within 30 days.

Operational Performance

Achieve ≥98% on-time delivery of products and services.
Reduce internal defect rate by 15% annually.